Contact and support

Help with a creation

If a task appears stuck, check its latest status in History before starting another. An interrupted browser response does not establish that the provider stopped processing. Keep the task reference and note when the problem happened.

For an output-quality concern, describe the affected time in the clip and the specific issue, such as a changing face, incorrect hand movement, a disappearing cup or unexpected sound. Do not send passwords or unrelated personal documents.

Payments and credits

Keep the order reference, purchase date, currency and amount for a payment inquiry. A credit adjustment is different from a refund to a payment method. Never send a complete card number or security code.

Privacy and likeness concerns

Identify the account, task or media link relevant to an access, correction, deletion or likeness complaint. Include only enough information to explain the issue. Requests may require verification before records are disclosed or changed.

For account, generation and payment questions, email support@burningbridgesaivideo.org. For privacy and likeness requests, email privacy@burningbridgesaivideo.org. Privacy messages are handled by the support team; replies may come from the support address.

Which route should I use?

• A stuck task, missing download or incorrect credit balance: email support with the task reference, approximate time and visible error. Check creation history first to avoid starting a duplicate task.
• A subscription or payment question: include the order reference, purchase date and amount. Read subscription pricing and credits and refunds and credit support for the distinction between a credit adjustment and a card refund.
• An access, deletion or likeness concern: use the privacy address and identify the relevant account or material. Read the Privacy Policy and photo permissions before sharing extra information.

We do not promise a response deadline on this page. Keep a copy of your message and any task or order references. A support request does not itself cancel a task, erase stored media or change a subscription.